At Namah Testing & Research Institute LLP, our mission goes beyond just testing — it’s about educating and empowering our clients. Recently, we had the opportunity to assist a new customer who approached us for product testing. Their experience highlights the importance of transparency in the testing process.
🔍 The Situation
The customer had previously worked with another lab to get their product tested. Unfortunately, due to a lack of technical awareness, they had to undergo several additional tests that were not mandatory as per the applicable standards. These extra tests not only delayed their timelines but also added to their testing expenses.
When they came to us with a new requirement, they were uncertain about what tests were actually needed.
🧭 Our Approach
Instead of simply providing a quotation, we:
- Reviewed the product type and relevant standards
- Explained the difference between mandatory and optional tests
- Guided them on what was essential for compliance
- Clarified the purpose of each test in simple terms
By doing this, we ensured they only opted for the tests genuinely required for their product category and regulatory needs.
💡 The Result
✅ Saved the client unnecessary expenses
🧾 Built their confidence in the testing process
🤝 Established a long-term relationship based on trust
💬 Our Commitment
At Namah Testing, we believe that honest guidance and technical clarity are just as important as accurate testing. We’re proud to be a lab that puts the customer’s interest first — and we’ll continue to do so for every manufacturer, big or small.
Have a product to test but unsure about the requirements?
Get in touch with our expert team — we’re here to help you test smart, not just test more.
